The COVID-19 pandemic is having an impact on everything. I won’t repeat what you probably read many times already. We are taking care of our employees to keep them safe, and I believe you do the same for your beloved ones and yourself. I want to assure you we are doing everything in our power to keep your packages flowing. We understand the logistic services are very important these days, as many people are forced to stay at home and can’t go out to buy things in retail stores. Our warehouses are open and ready to accept your packages. You don’t need to worry about it.
The only thing which is really challenging is to keep you informed about the current situation, which is evolving all the time. All carriers are introducing restrictions and exceptions so the governments.
Updated as on 27 March 2020
All our carriers is experiencing international delivery delays due to the coronavirus COVID19. However due to the ever-changing situation, delays may occur in all destination countries.
Currently there are known delivery service delays to:
- Armenia
- Austria
- Bahrain
- Barbados
- Belarus
- Belgium
- Bermuda
- Brazil
- Canada
- Cayman Islands
- Chile
- China
- Colombia
- Costa Rica
- Cyprus
- Denmark
- Djibouti
- Ecuador
- Egypt
- El Salvador
- Estonia
- Finland
- France
- French Polynesia
- Georgia
- Germany
- Greece
- Honduras
- Hungary
- Indonesia
- Iran
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Kiribati
- Kosovo
- Kuwait
- Latvia
- Lebanon
- Libya
- Lichtenstein
- Lithuania
- Luxembourg
- Madagascar
- Malaysia
- Maldives
- Malta
- Mauritius
- Mexico
- Moldova
- Mongolia
- Morocco
- Myanmar
- Netherlands
- New Caledonia
- New Zealand
- North Macedonia
- Norway
- Panama
- Papua New Guinea
- Peru
- Philippines
- Poland
- Portugal
- Romania
- Russia
- Saint Lucia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Suriname
- Sweden
- Switzerland
- Thailand
- Tunisia
- Turkey
- Tuvalu
- Ukraine
- United Arab Emirates
- United Kingdom
- United States of America
- Uruguay
- Western Samoa
Update 22 May 2020
Please see LATEST UPDATE from Australia Post via email.
Hello,
At Australia Post, we’re committed to providing you with the latest updates around impacted and suspended services resulting from COVID-19. We’re working hard to provide more continuous and regular services for impacted international destinations by working with local postal operators and airline partners. Destinations like China, Japan, Southeast Asia and the United Kingdom are improving in terms of our delivery capability and consistency. China is also now operating under near normal service conditions.
Destinations including the United States of America (USA) and New Zealand continue to face challenges. Late flight cancellations along with a 40% increase in volume to New Zealand have impacted our ability to deliver parcels into New Zealand. We are making every effort to secure more capacity to New Zealand to meet this demand, however, we may need to send your items via Air or Sea Freight depending on what we deem is the more reliable transport method. For key services to New Zealand, we’re experiencing delays of up to 10 – 15 business days. We will continue to prioritise aged items and Express Services via air.
For the USA, we’ve purchased incremental capacity to help manage customer demand. We are working to ensure that we prioritise items for the USA that we’ve had in the network for the longest period of time. There are still significant delays for the USA but we should see an improvement in the coming weeks due to the additional capacity we’ve been able to secure.
Updated estimated delivery timeframes
The international delivery information provided on auspost.com.au now better reflects the revised delivery timeframes impacting all items and destinations due to government restrictions and reduced flight capacity. We’re also asking our customers to wait an additional 10 business days beyond the estimated timeframes before contacting the customer call centre or raising a lost item case. The latest estimated delivery timeframes were updated on Thursday 21 May 2020 and will be updated weekly on auspost.com.au.
Sea Freight to be used where there is no flight capacity
In cases where there is no current flight capacity available, our International Standard Service may be transported via Sea Freight. This allows us to continue to deliver items to destinations, even where there is no flight capacity. Standard items to some European destinations are currently being transported via Sea Freight. An updated list of countries, territories and regions being fulfilled by Sea Freight, as well as their estimated timings, is available on auspost.com.au . If additional air capacity to these destinations becomes available, we will revert back to transporting these items by air.
On Monday 11 May 2020, we introduced a new tracking notification for customers that reads ‘Delayed – transferring to sea carrier for international departure’ to help keep customers informed of changes to their service.
Returning undelivered items from suspended lanes
We’re currently working through the process to refund and return items where lanes have been suspended and no airline or sea freight can be secured. For the majority of destinations that have been suspended, items will be delivered rather than returned. We will be returning items from suspended destinations from 1 – 30 June 2020. No action is required by you at this time as you will receive a proactive refund for all postage costs on your June invoice. If you have any questions, please speak with your Account Manager or contact the Australia Post Contact Centre on 13 11 18.
For the latest list of suspended destinations, please visit auspost.com.au.
Streamline your packing
Where possible, we ask that packaging be chosen to fit closely to the size and shape of your item. Although weight limitations to our freight capacity still apply, smaller cubic volume for parcels allows us to fit more onto each flight, allowing parcels to reach your customers faster. Satchels are preferable to boxes.
These changes are aimed at empowering our people and customers with the knowledge to help increase visibility and transparency in this challenging time.
As always, we ask that you please show our people in our processing and delivery facilities, Post Offices and contact centres kindness and patience in this challenging time as they do their utmost to ensure the best experience and service for all customers.
Thank you and stay safe.
Kind regards,
Gary Starr
Executive General Manager
Business, Government & International
Please stay safe and healthy!
Kind regards,
Ausff.com.au Team
