About this Privacy PolicyÂ
Introduction
At AUSFF a service provided by RKH Enterprises Pty Ltd (ABN 99 149 068 619), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act) and the Freedom of Information Act 1982 (FOI Act)Â
These functions and activities include:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
- consulting with customers and users of our system, for example, on privacy, FOIÂ
- responding to access to information requestsÂ
- communicating with the public, stakeholders and the media including through websites and social mediaÂ
Information We Collect
Web analyticsÂ
We use Google Analytics, Google Ads, Facebook, Bing and WPEngine to collect data about your interaction with our website. The main purpose of collecting your data in this way is to improve your experience when using our website. We also use this data to understand and report on which content pages and downloads are accessed by visitors.Â
The types of data we collect with these tools include:Â
- your device’s IP address (collected and stored in an anonymized format)Â
- search terms and pages visited on our websiteÂ
- date and time when pages were accessedÂ
- downloads, time spent on page, and bounce rateÂ
- referring domain and out link if applicableÂ
- referring ad network, campaign id’s and sourceÂ
- device type, operating system and browser informationÂ
- device screen sizeÂ
- geographic location (city).Â
- gender and ageÂ
- time on siteÂ
If your web browser has ‘cookies’ disabled your visits to our website will not be tracked. Â
CookiesÂ
Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on our website. Most browsers and operating systems (iOS and Android included)Â allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.Â
Embedded videos on our website
We use Google’s YouTube site to host videos which are embedded on our website. Embedded videos on our website. When you play an embedded video from our website, the video and associated assets will load from the domain https://www.youtube.com/ and/or other domains associated with Google’s YouTube player.Â
YouTube collects information about user activity including videos watched and interactions with content and ads. These analytics are made available to One World Courier Pty Ltd, and we use this information to understand how our videos perform. You can access the privacy policy for YouTube on the Google website.Â
Website forms
AUSFF uses the forms provided by Google and Active Campaign to enable you to lodge an enquiry, apply for our software or track a shipment.Â
When you save or submit a form using this service it is encrypted and stored in a secure server located in Secured Server. AUSFF can view your information and can share it throughout the organisation to improve customer service and the overall experience of our users. AUSFF do NOT store customer credit card numbers on file, although these details are encrypted and with EWAY stored on their secure server.Â
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Social networking services
We use social networking services such as Twitter, Facebook, LinkedIn and YouTube to communicate with the public about which services we deliver. When you communicate with us using these online services we may collect your personal information, but we only use it to help us to communicate with you. The social networking services we use will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter,  LinkedIn and YouTube (a Google company) on their websites.Â
How We Use Your Information
Your personal information is used to deliver and enhance our services, process orders, and communicate with you. With your consent, we may also use your information for marketing purposes, such as informing you about promotions like our free promotional plan.
Disclosure of Information
We may share your personal information with third-party service providers who assist us in delivering our services. These providers are obligated to protect your information in line with this Privacy Policy.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure. Our systems are secured with encryption and other protective technologies.
Your Rights
You have the right to access and correct your personal information. If you wish to review or update your information, please contact us.
Your Rights Under GDPR
If you are a resident of the European Union, you have specific rights under the GDPR, including the right to access, correct, or delete your personal information. You also have the right to restrict or object to the processing of your data and the right to data portability. To exercise these rights, please contact us.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings. We also use web analytics to understand how you interact with our website and improve our services.
International Services Suspension
Please note that our services to and from Ukraine, Russia, and Belarus are suspended indefinitely.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.
Contact Us
For any questions or concerns regarding our Privacy Policy or your personal information, please reach out to contact us.
